Sales Operations Assistant

My client is a renowned name in the diamond jewelry industry, comprising three distinguished brands with a strong global presence, particularly in Europe and the UK. With significant growth in recent years, they are committed to revolutionizing the industry as Europe's premier digital-first jewelry group.

The Role: My client seeking a dynamic individual to fill a dual role encompassing sales and operations. If you're passionate about jewelry, sales, and delivering exceptional customer service, this opportunity is for you. Based at their new operations department 5 minutes from schiphol airport , this is an exciting opportunity to join a fast growing company.  This is a brand new team and you will be the first person in the Netherlands to work in the operations team. Your manager is in the UK and can always be reached. 1-2 weeks training in the UK plus a further 2 weeks training onsite the Netherlands office. Support is there! 

• Collaborate with management to maximize profits and exceed customer expectations.
• Contribute to enhancing departmental efficiency through teamwork and innovation.
• Provide outstanding customer service by addressing inquiries via phone, email, and live chat.
• Resolve product issues by liaising with the workshop team.
• Conduct regular stock takings and verify customer orders.
• Dispatch orders promptly and handle customer issues with tact and efficiency.

Qualifications, Skills & Experience:

• Strong knowledge of jewellery, especially diamonds.
• Experience in shipping domestic and international parcels.
• Customer service or workshop-related background.
• Proficiency in computer software (Excel, Word, Outlook) and Gmail.
• Excellent verbal and written communication skills.
• Ability to work under pressure while maintaining high standards.
• A positive attitude, sense of humor, and commitment to excellence.
• Organized, ambitious, and adept at following company guidelines.
• English and Dutch fluency – another European language would be an advantage 

Join Our Team: If you're ready to make a difference and be part of an innovative and growing international jewelry company, we want to hear from you. Apply now and become a vital part of a new team in the Netherlands.