Diagnostic Engineer – Milling Machines (Heidenhain / Siemens)

About the Opportunity

Our client is a well-established industrial company specialising in high-precision machine tools. Due to continued growth, they are looking to recruit a Diagnostic Engineer to join their technical support team in Biel.

This is an excellent opportunity for a technically minded professional with strong CNC troubleshooting experience who enjoys solving complex technical issues and supporting customers.

Key Responsibilities

• Diagnose and resolve technical issues on CNC milling machines.
• Provide technical support to customers via phone, email and remote support tools.
• Analyse electrical, pneumatic, hydraulic and CNC-related faults.
• Interpret electrical schematics to identify and resolve machine issues.
• Collaborate with internal technical teams to ensure efficient problem resolution.
• Document interventions and technical findings using SAP and internal systems.
• Deliver a high level of customer service while ensuring timely issue resolution.

Your Profile

Essential requirements:

• Proven experience with Heidenhain 530, 620 or 640 and/or Siemens CNC control systems.
• Strong knowledge of pneumatic and hydraulic systems.
• Electrical knowledge, including the ability to read and understand electrical schematics.
• Basic mechanical knowledge, particularly relating to machine construction and drive systems.
• Experience providing technical support to customers.
• Good working knowledge of SAP and Microsoft Office 365.
• Fluent German (mandatory).

Nice to have:

• English and/or French.

What Our Client Offers

• Permanent position within a stable and internationally recognised company.
• Monthly salary of CHF 5,300–5,500, paid over 13 months, depending on experience 
• Annual performance bonus 
• Hybrid working with 1 day of home office per week.
• A collaborative technical environment with ongoing learning opportunities.

Recruitment Process

• Initial 30-minute interview (video call or on-site in Biel) with the Hiring Manager and HR.
• Half-day practical assessment (approximately 4 hours) in Biel.
• Final offer.

If you have experience diagnosing CNC machine tools and are looking to join a highly technical environment where your expertise will make a real impact, we would be delighted to hear from you.