Account Representative (Sales Support)

Job Title: Account Representative (Sales Support)
Location: Roermond area, Netherlands (on-site)
Working Hours: Part-time (20 hours per week)

Overview:
An international company within the industrial/consumer equipment sector is looking for a proactive Account Representative (Sales Support) to join their EMEA team. This role plays a key part in supporting the sales cycle from initial enquiry through to order fulfilment and after-sales support, working closely with international stakeholders.

Key Responsibilities:

• Process and manage customer orders accurately and efficiently

• Act as a main point of contact for customer enquiries (orders, pricing, delivery, products)

• Coordinate with internal teams such as logistics, operations, and warehouse to ensure timely delivery

• Handle customer issues and provide solutions in collaboration with internal stakeholders

• Prepare and maintain sales documentation (quotes, proposals, contracts, presentations)

• Maintain and update CRM systems with accurate customer and sales data

Requirements:

• Experience in sales support, customer service, order processing, or commercial administration

• Strong attention to detail and numerical accuracy

• Customer-focused with a proactive problem-solving approach

• Understanding of supply chain/logistics processes is advantageous

• Experience with ERP systems (e.g. SAP) is a plus

• Fluent in Dutch and strong English communication skills

• Proficient in Microsoft Office (Excel, PowerPoint, Outlook)

• Able to manage multiple tasks and priorities effectively

What’s Offered:

• International and collaborative working environment

• Small, close-knit local team within a global organisation

• Flexible working structure and work-life balance

• Competitive salary and benefits package (including pension)

• Employee support programs and recognition initiatives