Team Leader Customer Service – Industrial Sector

Our client is a global leader in the industrial sector, specializing in manufacturing and distribution. With an international presence and a commitment to operational excellence, they are seeking a Team Leader Customer Service to oversee and manage an international customer support team.

Your Responsibilities:

• Lead and manage an international customer service team, ensuring high levels of performance.

• Develop and implement customer service strategies to optimize client satisfaction.

• Monitor KPIs and ensure continuous improvement in service delivery.

• Collaborate with internal teams (sales, logistics, production) to enhance customer experience.

• Handle escalations and complex customer inquiries, providing effective solutions.

• Train, mentor, and develop the customer service team to meet business objectives.

• Oversee the implementation of new processes and tools to improve efficiency.

• Ensure compliance with company policies and industry regulations.

Profile Sought:

• Minimum 5 years of experience in customer service management within an industrial or manufacturing environment.

• Strong leadership and team management skills.

• Experience in handling international teams and cross-cultural collaboration.

• Excellent problem-solving and conflict-resolution abilities.

• Proficiency in CRM and customer service software.

• Ability to analyze data and implement process improvements.

• Fluent in English and French; additional languages are a plus.

If you are looking for a leadership role in a dynamic and international environment, apply now!