📍 Location: Remote (Candidates must be based in Bucharest, Romania)
🕒 Type: Full-time
Are you passionate about technology and enjoy solving problems? Do you thrive in a customer-facing technical support environment? If you’re fluent in Spanish and English and looking to join a global technology company at the forefront of mobile and IoT management solutions, we’d love to hear from you.
We’re partnering with an international software company that develops industry-leading enterprise mobility and device management solutions, helping thousands of organisations worldwide securely manage millions of connected devices.
What you’ll be doing
- Provide technical support to customers via phone and email
- Troubleshoot software and mobile device management (MDM) issues
- Investigate and resolve customer queries while collaborating with internal teams
- Keep customers informed on the progress of their support cases
- Reproduce customer environments to identify and resolve technical issues
- Deliver an outstanding customer experience while meeting service level expectations
What we’re looking for
- Fluent Spanish and English (written and spoken) – essential
- 1–2 years of experience in Technical Support, IT Support, Helpdesk or a similar role
- Degree or diploma in Computer Science, Information Technology, Networking or a related discipline
- Good understanding of:
- Computer networking fundamentals (OSI model, firewalls, network protocols, subnetting)
- Windows client and server operating systems
- Android and iOS platforms
- Experience with SQL Server, VMware or Hyper-V is an advantage
- Strong analytical and problem-solving skills with a customer-first mindset
- Ability to prioritise tasks and work independently in a fast-paced environment
What’s on offer
- Fully remote working (while being based in Bucharest)
- The opportunity to work with cutting-edge mobile and IoT technologies
- A collaborative, international environment with excellent learning opportunities
- Career progression within a fast-growing global software business
- Exposure to enterprise customers and innovative technology solutions
If you’re looking to build your career in technical support and enjoy working with modern technologies in a global environment, we’d love to hear from you.
Apply today or get in touch for a confidential conversation.