Position: Technical Customer Service Manager – Spain
Company Overview:
International technology company specialized in manufacturing plastic thermoforming machines and packaging equipment. With a long-standing family history and global presence, the company employs several hundred people and conducts a major part of its sales internationally. The Spanish branch is responsible for selling machines and spare parts, as well as providing after-sales service and customer training.
Position and Mobility:
- Reports to the regional general manager
- Frequent travel to clients in Spain and occasionally other countries in the region
- Possible international travel to the headquarters for machine deliveries with clients
Role Mission:
Act as the primary technical contact for assigned clients, handling all service-related matters with full autonomy and responsibility.
Key Responsibilities:
- Installation and Commissioning
- Ensure proper reception of new installations with the sales team and clients
- Perform assembly and commissioning in collaboration with international technical teams
- After-Sales Service and Training
- Conduct maintenance and technical support interventions
- Provide training to clients on machine operation and performance optimization
- Update after-sales technical documentation
- Technical and Sales Support
- Support sales of spare parts, upgrades, maintenance contracts, and services
- Manage hotline and prepare quotations for spare parts and services
- Define spare parts lists with detailed documentation, including photos if needed
- Reporting and Follow-Up
- Prepare client intervention reports and internal company reports
- Coordinate and follow up on corrective or commercial actions
- Additional Responsibilities
- Temporary substitution for other department heads if needed
- Support the customer service team as required
Skills and Competencies Required:
- Analytical skills, quick decision-making, and geographic mobility
- Experience working in industrial, sometimes noisy or challenging environments
Technical Skills:
- Knowledge of industrial maintenance, electromechanics, and automation
- Ability to read electrical and pneumatic diagrams
- Manual dexterity, precision, and speed
Personal Skills:
- Teamwork, observation, and responsiveness
- Methodical, rigorous, and customer-oriented
- Stress resistance and strong report-writing skills
Education and Experience:
- Degree in electromechanics, industrial maintenance, automation, or equivalent
- Minimum 10 years of professional experience
- Fluent in Spanish and English
Compensation and Benefits:
- Salary according to profile, with fixed and variable components based on spare parts and service sales
- Company vehicle provided