Pet Claims Handler – Remote Germany
Are you ready to be part of a cutting-edge team that’s revolutionizing the insurance claims process with innovative AI technology, while delivering exceptional customer experiences?
My client is a forward-thinking company is reshaping claims processing by combining AI-driven automation with human expertise, streamlining the entire claims lifecycle. Their platform has gained attention for significantly improving efficiency, reducing errors, and enhancing customer satisfaction in the insurance sector, especially in highly specialized areas like pet and health coverage
As a Pet Claims Handler, you will play a key role in managing and processing pet insurance claims, offering exceptional service to pet owners.
Key Responsibilities:
• Manage and process pet insurance claims from start to finish, ensuring compliance with company policies.
• Use our AI-driven platform to efficiently assess, validate, and resolve claims.
• Communicate effectively with customers to guide them through the claims process and answer any questions they may have.
• Collaborate with cross-functional teams to optimize claims procedures and improve customer satisfaction.
• Ensure timely, accurate, and fair resolutions, maintaining the highest level of service and professionalism.
What We’re Looking For:
• Previous experience in pet insurance claims handling or previous veterinary experience
• Strong communication skills and a customer-focused mindset.
• A keen eye for detail and problem-solving abilities.
• Knowledge of the German insurance market (especially pet insurance) is a plus.
• Familiarity with AI-driven tools and platforms is an advantage, but not required.
Perks:
• Generous, transparent compensation & equity
• 30 days of remote work annually
• 28 days of leave annually
• Health Insurance and training budget