Order Management Representative ( French and English )

For our international client near Mannheim we are currently looking for an

ORDER MANAGEMENT REPRESENTATIVE ( French and English speaking) 

Description:

The candidate works directly with customers globally and outside sales to ensure on-time delivery of

products that meet customer service level commitments. Works in conjunction with assigned

customers, outside sales and internal support departments to meet and exceed forecasts and customer

demand of our products. Completes order management, reviews inventory availability, coordinates

logistics and confirms financial elements are accurate and on time.

Tasks:

• Fulfills customer demand by entering new orders, communicating delivery dates and explaining
• backorders based on the customer’s expected delivery
• Investigates and resolves inquiries related to order fulfillment, debits, credits and returns within
• company policy to provide resolution
• Monitors open orders and scheduled shipment dates to expedite as needed to meet customer
• expectations
• Works with logistics carriers to ensure timely delivery of product and resolve any freight related
• concerns
• Analyzes demand changes week over week which impacts revenue, shipments, forecast and
• operations providing account specific reporting to management
• Sorts through complex global transactions to determine the best method to route product
• considering country location and internal system requirements
• Develops working relationships with both internal and external customers
• Performs other duties as assigned Understanding of assigned Product and Service offerings

Profile:

• Ability to maturely manage difficult or emotional situations and respond promptly to our
• customer needs
• Good interpersonal and verbal communication skills and proven ability to maintain strong
• customer service and satisfaction while working with diverse groups of people
• Accuracy and attention to detail
• Possesses energy, initiative, enthusiasm, cooperation and exercise good judgment and
• discretion
• Ability to meet deadlines and organize and prioritize multiple tasks simultaneously while
• working independently
• Fluent in English and French
• German would be a plus

If you are interested in this opportunity please send your English CV to annika@approachpeople.com