Experience Confirmed (4-5 years)
IT Technical Support
Are you keen on joining a fast growing company? Would you enjoy to work for a French company who is looking for its first employees in Ireland? Keep reading!
My client is a company working within the alert and fire transmission networks fields. Currently, there are 135 employees currently in France, and my client is opening the Irish Market.
In order to complete my client’s team, I am looking for an IT Technical Support in Limerick – or Castelbar.
Overview of the role
You will integrate the Operations Business Unit as a Technician within the customer support department composed of 20 employees.
• Produce and install the platforms/hardware on customer sites or via remote maintenance (Servers, computer stations, network equipment …).
• Install my client’s software and third party software or hardware modules on customer sites or via remote maintenance.
• Provide Level 1 & 2 customer support by resolving incident tickets and service requests: identify, analyse and resolve problems reported by customers, respond to needs and provide the level of information necessary for the use of products.
• Carry out maintenance on customer sites.
• Report on actions taken to managers and customers.
Qualifications and technical skills
Degree in Computer Science or related technical field, and you have 3/5 years of experience in user’s technical support.
Technical Skills Required
· System – Windows and Linux OS
· Active Directory – GPO, Profile Management, DNS
· Virtualisation – VmWare/ Vsphere
· Remote maintenance tools such as VPN, remote desktop, VNCViewer…
Advantageous Skills and Experience:
· DBMS: MSSQL, Oracle
· Network: Switch, router
· Supervision Tools – Nagios, Centreon, NagVis
· Telephony – Alcatel, Asterisk.
· Reverse Proxy – HaProxy, Nginx
You are autonomous, pro-active, and have good communications skills and you are customer focused. You have strong analytical and problem solving skills.
This position requires frequent travel and you must have a driver’s license.
You speak fluent English, and if you speak French, it’s a plus !
Does this sound like the next career step that you have been waiting for? Contact me now !