Head of Customer Success – Nordic & Central Europe

Company Description

I’m currently working with a leading collaboration platform founded almost 15 years ago and one of the most visited websites in the world. This platform provides a B2B solution helping businesses & is one of the fasting growing SaaS companies in the world.

Job Description

Leading a team of 12 Customer Success Specialists you will:

• Coach and develop the team to ensure they successfully reach their targets
• Develop & optimize processes to ensure the best customer experience
• Take a hands-on approach with more strategic clients
• Work closely with the New Business team ensuring a smooth business handover
• Collaborate with the Customer Success Leadership Team to deliver business objectives

Profile

Who we are looking for:

• 2 years’ experience managing a team
• 5 years’ experience in a similar post-sales roles
• Experience working in a SaaS organisation
• Proven track record providing top class customer service
• Fluent in English, and another language is a plus

If this sounds like an exciting step please apply!

Benefits:

• Health Insurance & Pension
• Hybrid position
• Open & transparent work environment with a flat structure
• Opportunities to grow