- Languages German
- Experience Junior (1-3 years)
- Salary 29000
Ensuring and securing our client’s platform against fraudulent activity is at the core of the team’s goals. My clients mission is to make our client’s platform a safe place to transact online. As a Risk Agent, you will assist achieving team goals by ensuring security of our clients’ platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets. You will also be responsible for engaging with the team to promote high performance culture and great place to work.
Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
Identify and help minimize the risk posed by fraud patterns and trends
Assist users with risk process workflows
Identify, recommend and implement process improvements
Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required
Requires professional interaction and communication, both within the Accenture organization and with client contacts.
THE PERFECT CANDIDATE
Native level German and fluent English
Minimum of 1 year experience in Customer Service in an office / tech industry environment. Risk Management knowledge preferred
Excellent Problem Solving and Organisation Skills
Strong attention to details
Self-motivated to work independently, with minimal supervision
Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time
My client is offering a full-time, permanent role with excellent benefits and salary package
Please send your CV to Annika @approachpeople.com for a first informal call about the role!