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Customer Support Agent

Join our clients team as a German-speaking Customer Support Agent (m/d/w) and be a vital part of their mission to make a positive impact in the world. In this role, you will manage relationships with theirs client’s landlords, resolving issues through effective communication over phone and email.


  • Communicate with landlords via phone and email.
  • Resolve issues promptly and escalate unresolved matters following established procedures.
  • Perform data entry and collaborate with teams to ensure accurate leasing document issuance.
  • Conduct inbound and outbound calls, attempting to contact landlords and exchange emails.
  • Prepare for calls by reviewing and researching leases using company databases.
  • Provide training for new employees as required.


  • Native-level German proficiency.
  • Fluent in English.
  • Effective and persuasive communication skills over the phone.
  • Basic computer skills with Outlook, Excel, and Word.
  • Previous customer service experience.
  • Ability to prioritize, be self-motivated, and work with minimal supervision. • Comfortable with outbound calls.

What is on Offer:

  • Increasing holiday entitlement.
  • Urban Sports Club membership.
  • Weekly competitions and prizes.
  • Fantastic company and team events.
  • International networking opportunities.
  • Erasmus program.
  • Hybrid work model.

Additional Offerings:

  • • Competitive salary.
  • • Full-time, permanent position.
  • • Location: Duesseldorf.



  • Exciting career opportunities and a modern workspace.
  • Contribute to transformative changes in 5G and telecommunications globally.
  • Learning and development opportunities with a clear career path.
  • Join a fun and exciting international community.
  • Embrace our core values, fostering a familiar and welcoming environment.