Customer Support Agent

Join our clients team as a German-speaking Customer Support Agent (m/d/w) and be a vital part of their mission to make a positive impact in the world. In this role, you will manage relationships with theirs client’s landlords, resolving issues through effective communication over phone and email.

Responsibilities:

• Communicate with landlords via phone and email.
• Resolve issues promptly and escalate unresolved matters following established procedures.
• Perform data entry and collaborate with teams to ensure accurate leasing document issuance.
• Conduct inbound and outbound calls, attempting to contact landlords and exchange emails.
• Prepare for calls by reviewing and researching leases using company databases.
• Provide training for new employees as required.

Requirements:

• Native-level German proficiency.
• Fluent in English.
• Effective and persuasive communication skills over the phone.
• Basic computer skills with Outlook, Excel, and Word.
• Previous customer service experience.
• Ability to prioritize, be self-motivated, and work with minimal supervision. • Comfortable with outbound calls.

What is on Offer:

• Increasing holiday entitlement.
• Urban Sports Club membership.
• Weekly competitions and prizes.
• Fantastic company and team events.
• International networking opportunities.
• Erasmus program.
• Hybrid work model.

Additional Offerings:

• • Competitive salary.
• • Full-time, permanent position.
• • Location: Duesseldorf.

WHY JOIN MY CLIENT?

• Exciting career opportunities and a modern workspace.
• Contribute to transformative changes in 5G and telecommunications globally.
• Learning and development opportunities with a clear career path.
• Join a fun and exciting international community.
• Embrace our core values, fostering a familiar and welcoming environment.