Our client is looking for a Dutch speaking CSA to process consumer claims and register new policies for their European customers.
You will be expected to follow set processes from assessing, ordering parts to alternative resolutions. You will be dealing with inbound and outbound calls and you will be required to regularly update the consumers on the files that you will handle. In addition you will deal with manufacturers and retailers and also offer support to other departments within the company. Alongside the claims areas of your role, you will be expected to register new policies received by feed files from retailers and to deal with policy enquiries and mid-term adjustments. You will be required to work to set objectives. You must be fluent in both English and Dutch. Spanish language skills would also be advantageous but not essential.
Your role will involve: •Maintain claims allocated to you within the set SLA’s •Make formal assessments on claims to decide if they are covered under the policy terms and conditions •Make cost effective decisions on all claims handled •Raise Purchase Orders •Update consumers on all actions taken •Liaise with manufacturers and retailers •Update weekly reports to track where you are against SLA •Telephones to be answered within set SLA •Emails to be responded to within set SLA •Handle complaints in the correct manner as set by the underwriters •Adherence to the business Service Level Agreement targets •Register new policies and deal with Mid Term Adjustments and refunds •Perform other duties as assigned
You are the right person for the job if: •Basic office organisational and administrative skills •Fluent in Dutch and English •Good communication skills •Good customer service skills •Able to work on own initiative and ability to prioritise •Proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook
If you want to find out more about this role and the company, please apply below or send me your CV in English to firstname.lastname@example.org and let’s discuss this opportunity in more details.