Customer Quality Engineer

Company Description

My client specialized in the design and manufacturing of high-end technology, integrate circuits, and electronic modules.

In order to enforce the quality department, I am looking for a:

Customer quality engineer

Job Description

• Customer complaints process management (effectiveness/ efficiency): quantity of cases, ppm, response time
• Monitor and report customers’ quality performance to management. Analyze, identify top detractors, define complaints / ppm reduction program, and drive continuous improvement projects with relevant organizations

• Contribute to EM customers’ quality management strategy in collaboration with the quality management, operations and BU. Fully support its implementation and effective completion
• Ensure effective problem-solving process: root cause analysis, effectiveness of CAPA and adequate response, according to EM and EM customers’ requirements
• Support implementation and maintenance of a failure mode driven customer quality
• Customer audits
• Customer satisfaction survey: involvement in improvement plan for key customers
• Quality tools and problems solving methods training / coaching.

Profile

In order to lead this mission, we are looking for a profile with:

• Engineering degree (Master is a plus) in Electronics or Microelectronics or equivalent
• 5-10 years professional experience in a quality organization
• Knowledge of Quality Management Systems: ISO 9001, IATF 16949.
• Experience with automotive core tools: FMEA, MSA, SPC, PPAP, APQP
• Knowledge of relevant industry standards such as AEC Q100, Jedec, MIL883 etc.

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