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Customer Care Executive – Kundendienstmitarbeiter

Customer Care Agent – Kundendienstmitarbeiter (DÜSSELDORF OR HANNOVER)


For our international client with offices in Düsseldorf and Hannover we are currently looking for 1 customer care agent in each location.


In your position you will be taking care of landlords who rent out their spaces to the company.



  • Communicate with landlords via phone and email
  • Resolve issues in a timely manner and escalate unresolved issues while following procedures
  • Data entry and process monitoring
  • Liaise with the Lease Processor Team to ensure correct issuing of leasing documents
  • Communicate with landlords: inbound and outbound calls, attempting to contact landlords and sending or reviewing emails to/from landlords
  • Prepare for call with landlords: includes reviewing and researching existing and/or new leases using the Company’s database/software system, internet and other various sources
  • Resolving issues in a timely manner and escalating unresolved issues while following procedures
  • Data entry: includes entering data into the Company’s database/software system, Microsoft Excel, Word, etc
  • Training: Assist with the training of new employees as required
  • Attend client meetings if necessary
  • Thriving in an international environment alongside other talented and innovated individuals



  • Native-level German and good English skills
  • Ability to communicate effectively and persuasively over the phone
  • Basic computer skills with Outlook, Excel and Word are required
  • Ability to prioritize and be self-motivated with minimal supervision
  • Effective time management skills
  • Comfortable placing outbound calls



What we offer you 

  • Increasing holiday entitlement
  • Weekly competitions and prizes
  • Urban Sports Club
  • Fantastic company and team events
  • International networking opportunities
  • Erasmus programme

If you interested in this position please send your CV to

Apply for the job