Customer Care Agent – Kundendienstmitarbeiter (DÜSSELDORF OR HANNOVER)
For our international client with offices in Düsseldorf and Hannover we are currently looking for 1 customer care agent in each location.
In your position you will be taking care of landlords who rent out their spaces to the company.
Tasks:
- Communicate with landlords via phone and email
- Resolve issues in a timely manner and escalate unresolved issues while following procedures
- Data entry and process monitoring
- Liaise with the Lease Processor Team to ensure correct issuing of leasing documents
- Communicate with landlords: inbound and outbound calls, attempting to contact landlords and sending or reviewing emails to/from landlords
- Prepare for call with landlords: includes reviewing and researching existing and/or new leases using the Company’s database/software system, internet and other various sources
- Resolving issues in a timely manner and escalating unresolved issues while following procedures
- Data entry: includes entering data into the Company’s database/software system, Microsoft Excel, Word, etc
- Training: Assist with the training of new employees as required
- Attend client meetings if necessary
- Thriving in an international environment alongside other talented and innovated individuals
Profile:
- Native-level German and good English skills
- Ability to communicate effectively and persuasively over the phone
- Basic computer skills with Outlook, Excel and Word are required
- Ability to prioritize and be self-motivated with minimal supervision
- Effective time management skills
- Comfortable placing outbound calls
What we offer you
- Increasing holiday entitlement
- Weekly competitions and prizes
- Urban Sports Club
- Fantastic company and team events
- International networking opportunities
- Erasmus programme
If you interested in this position please send your CV to meike@approachpeople.com