Customer Care Executive – Kundendienstmitarbeiter

Customer Care Agent – Kundendienstmitarbeiter (DÜSSELDORF OR HANNOVER)

For our international client with offices in Düsseldorf and Hannover we are currently looking for 1 customer care agent in each location.

In your position you will be taking care of landlords who rent out their spaces to the company.

Tasks:

• Communicate with landlords via phone and email
• Resolve issues in a timely manner and escalate unresolved issues while following procedures
• Data entry and process monitoring
• Liaise with the Lease Processor Team to ensure correct issuing of leasing documents
• Communicate with landlords: inbound and outbound calls, attempting to contact landlords and sending or reviewing emails to/from landlords
• Prepare for call with landlords: includes reviewing and researching existing and/or new leases using the Company’s database/software system, internet and other various sources
• Resolving issues in a timely manner and escalating unresolved issues while following procedures
• Data entry: includes entering data into the Company’s database/software system, Microsoft Excel, Word, etc
• Training: Assist with the training of new employees as required
• Attend client meetings if necessary
• Thriving in an international environment alongside other talented and innovated individuals

Profile:

• Native-level German and good English skills
• Ability to communicate effectively and persuasively over the phone
• Basic computer skills with Outlook, Excel and Word are required
• Ability to prioritize and be self-motivated with minimal supervision
• Effective time management skills
• Comfortable placing outbound calls

What we offer you 

• Increasing holiday entitlement
• Weekly competitions and prizes
• Urban Sports Club
• Fantastic company and team events
• International networking opportunities
• Erasmus programme

If you interested in this position please send your CV to meike@approachpeople.com