Chief of staff – Digital Bank in Vienna (Senior Manager level)

A multinational financial services company is looking for a Chief of staff – Digital Bank for their Vienna office. This position will be responsible for the delivery and success of the digital products and services. The main task in this position is to analyze and interpret data regarding the company’s digital offering. Data analyses are performed on a daily and periodic basis and relate to customer behavior, risk, and value dimensions in various countries. The aim is to provide senior management with advice and recommendations on trends and changes with regard to the company’s digital products and services.

Responsibilities:

• Define and implement user experience and user interface for the company’s mobile and desktop applications
• Collaborate with engineering and design teams to define requirements and document them using epics and stories
• Manage product performance in terms of strategic and financial outcomes
• Improvement, implementation, and development of product process flows and maps
• Collaborate with the go-to-market team for the success of the products

Profile:

• 5-7 years of experience in the financial industry, preferably in a digital context
• Global payments and e-commerce experience preferred
• Strong verbal and written communication skills with ability to collaborate cross-functionally in a global, matrixed team
• In-depth understanding of how digital banking products and services work, market trends, best practices and the competitive landscape
• Experience in lean and agile working methodologies and in mobile and web tools

What makes you successful in this role:

• Good comprehension of business processes and understanding of banking products and distribution channels.
• Customer experience obsession and strong drive for excellence and continuous improvement
• Enthusiasm to build things from scratch

Apply now by sending me your CV: mario@approachpeople.com or pop me a call at +49 (0) 3016635743