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Category : Customer Service   |   Location : Dublin

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Trilingual (English, German, French) B2C Customer

Date : 2018-08-17 11:59:12

Trilingual - B2B Customer Service Representative

Our client, an international brand, are currently seeking a Trilingual Customer Service Representative speaking fluently English, German and French for their growing B2B team in their worldwide logistics & supply chain centre here in Dublin City Centre. The role will be in direct relation with the End Customer to enhance their journey through Excellence and Luxury Spirit.

Main Responsibilities:

•Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
•Help customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
•Provide basic to moderately complex support to final customers on our products
•Achieve metric goals proactively and independently with minimal direction and support
•Identify and escalate issues appropriately.
•Provide feedback on a daily basis to the team leader on new issues or call drivers that you have discovered
•Compose thoughtful and accurate messages or customize prepared responses to customer emails.
•Research information and troubleshoot problems using available resources.
•Document all calls in order to track types of inquiries utilizing a CRM software
•Act as a liaison between Client Services and Store for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
•Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
•Stay up to date with and follow on-going process, product and policy changes
•Be part of the project team responsible for the roll-out of the B2C solution

Person Specification:

•Ability to work in a startup environment
•Passionate about Customer Experience
•2-5 years of customer servicing experience in hospitality, call centre/contact centre, IT Support, etc.
•Experience in B2C support is a plus
•Proven success record in a fast paced, constantly evolving support environment
•Fluent in English AND Italian AND French(written and spoken)
•Familiarity with ticketing systems, prior experience with Salesforce is a plus
Technical aptitude and the ability to pick up new technology quickly
•Proficiency in MS Office
•Strong communications skills, including exceptional writing and editing capabilities
•Investigative skills
•Ability to demonstrate a continuous-improvement mindset
•Patience, empathy, and a unique ability to manage stress.
•Ability to work under pressure and adapt quickly to adverse situations
•Collaborative team player who approaches challenges in a way to meet needs of others


If you are interested in this opportunity, please contact me by e-mail at Coralie.liaboeuf @ approachpeople.com or by phone at +353 1 400 35 23.

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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