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Category : Customer Service   |   Location : Cork

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Swedish Network Support Associate- Cork

Date : 2019-03-19 09:15:14

My client, a well known tech company in Cork is looking for an experienced Network Support Associate.

This is a level 1 network support role for the Swedish Language. So previous techical background is needed.

What you have

• A friendly and relaxed open plan working environment.

• Clear career progression paths and opportunities.

• Competitive salary and benefits.

Duties & Responsibilities

• Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.

• Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.

• Displaying a high level of customer service during support to achieve high customer satisfaction scores.

• Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.

Working hours - 8am until 4.30pm

Training: 3-4 weeks fully paid

Salary €27,000 plus benefits.

To apply please contact annika


Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.

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