Job details

Category : Sales   |   Location : Madrid

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Store Manager -Luxury - Madrid

Date : 2018-01-26 04:19:00

Our client is looking for a Store Manager for a new store in Las Rozas Outlet in Madrid.

Effectively managing and leading the store and team to reach targets and KPI’s and striving to exceed these by ensuring that the team is set up for success

•Managing and providing leadership to the team including interviewing potential candidates, conducting appraisals, performance reviews, providing and organising training and development, performance management, coaching etc.

•Analysing sales figures to maximise profits and drive store results

•Ensuring that the team are fully aware and actively striving to achieve key performance

indicators in order to increase store performance and reach individual and store targets

•Interpreting trends to facilitate planning with a strong commercial focus

•Updating team on business performance, new initiatives and other pertinent issues

•Organising marketing and promotional activities that reflect the luxury image and drive store targets and KPI’s

•Maintaining awareness of market trends that might affect performance, understanding forthcoming customer initiatives, and monitoring local competitors activities

•Demonstrating a strong commercial focus with an eye on improving the business, e.g. revising opening hours to ensure the store can compete effectively in the local market, etc

•Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony

•Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty

•Ensuring the efficient running of the boutique following directives and procedures as set by Retail Excellence and the Company

•Providing a consistent example of the glamorous, luxury lifestyle image of through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this

•Ensuring that customer complaints are promptly and successfully resolved

•Managing stock takes as and when required

•Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy

•Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the store is maintained at all times

•Actively insuring the implementation and adherence of procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the store

•Managing all Health and Safety and Security issues in accordance with procedures, minimising loss and ensuring a safe environment

•Any other ad-hoc duties as might reasonably be required in the successful running of the outlet


At least 2 years demonstrable experience gained as Store Manager with a luxury brand
Excellent communication skills both written and verbal
Fluent in English, Spanish
Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
Strategic thinker with a strong commercial acumen
Knowledge and understanding of the luxury market, customer service and fashion
Successfully able to handle multiple demands and competing priorities in a multinational business
Seeks opportunities to be proactive and pre-empt boutique and team issues
Demonstrates respect, leadership capabilities and regularly exceeds expectations
Shows innovation and initiative


Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.

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