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Category : Accountancy   |   Location : South of Spain

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SERVICE ADVISOR MADRID AND BARCELONA

Date : 2017-02-17 07:13:42

The Role – Service Advisor - BARCELONA OR MADRID

This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Client's Service Centre; however, the role will require travel as needed and directed by management.

Responsibilities
• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
• Return missed phone calls, email in no less than 5 minutes.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Dealer Management System. Attention to detail critical.
• Conduct Transactions w/ system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• Perform detailed daily record keeping and reporting.

Requirements

• High School diploma or the equivalent in experience and evidence of exceptional ability.
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
• Understanding of basic automotive techniques related to repair and servicing of automobiles.
• Ability to follow oral and written instructions with attention to detail.
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines.
• Willingness to learn new and innovative automotive technologies.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public.
• Ability to work in a team-based environment and achieve common goals.
• Dealer Management System(s), Outlook, and MS Office.
• Associate Degree or certificate in Automotive Technology, preferred.
• Retail automotive service experience, preferred.
• Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• Must have two years of driving experience.

If you are interested do not hesitate and contact me at ana@approachpeople.com

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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