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Category : Sales   |   Location : Brussels

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Retail Site Operations Manager_ Brussels

Date : 2019-06-13 11:29:53

Our client, a growing Online Global shopping platform looking for a Retail Site Operations Manager to be based in Brussels, Belgium.

This is an excellent opportunity for an experienced Site Retail Manager with strong B2B/B2C experience to be part of a fast-growing retail tech service.

Our successful candidate will be responsible for:

Responsibility setting up the site team in conjunction with headquarter
Responsibility for onboarding / training / activating the retailers onsite
Responsibility for day-to-day management of the service on-site, including professionally addressing any store, customer or mall questions or issues
Managing the relationships with delivery providers and hotels (day to day)
Management of the Company's ambassador team, including shift / rota planning,
Customer service coordination and response – for retailers, users and the mall team
Reporting and updating the headqurter on progress on site

To be succesful you will have:

Management/supervisory experience. You will know how to motivate and manage a team in addition to shift / rota planning.
Fluency in Flemish, French and English are a strong advantage
Digital fluency – you will be comfortable using technology, whether our bespoke Ambassador App or site-management portal and you are willing to learn how to help trouble-shoot and fix issues when they arise on site.
You will be a supervisor and manager, but also helping out where necessary!
Being a Team player who is willing to work outside of their comfort zone at times is essential.
Experience with customer service, both in a B2B or B2C context.
Strong written and oral communication skills. You will be our point person on the ground, and we will be relying on you for clear feedback.

If this sounds like you and want and you want to hear more about this opportunity, please contact me on (+353) (0)14003515 or you can email me as well at


Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.

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