Job details

Category : IT   |   Location : Dusseldorf

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Product Support Specialist (Level 1 / Level 2)

Date : 2019-04-18 06:23:51

**Passionate about delivering outstanding IT support?**

You have extensive knowledge of HTML, SQL, CSS and are comfortable working on SaaS projects? You are fluent or bilingual in English and German? You are articulate, have great attention to detail and keep a calm head under pressure?
Then you are the candidate I’m looking for!

I am recruiting a:

Product Support Specialist (Level 1 / Level 2) based in North Rhine Westphalia

The company

My client is a company providing a service network used by companies to exchange product information to determine the future of Fast Moving Consumer Goods.

The job

This position provides 1st and 2nd level Product Support. The main tasks include but are not limited to:

- Handling customer inquiries via phone and mail
- Define resolution action plans and
- Resolving in-depth technical problems and ensuring customer satisfaction
- Collaborate with other company department in order to solve customer requests
- Consult engineering groups on diagnostics of complex issues

It could be for you if:

- You are fluent in English and German (strong language skills are a must!)
- You are currently living in Germany
- You have 2-3 years working in Tech and IT support
- You have very good knowledge in HTML, CSS, SQL
- You feel comfortable working in a multilingual team
- You have very good communication skills and are a patient listener
- You keep cool under pressure and are comfortable tackling demanding tasks

If you can see yourself in this position and are ready to work in an international, fast paced environment go ahead and send your CV to .
I look forward to receiving your application!


Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.

Send your CV