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Category : Customer Service   |   Location : Dublin

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German Speaking Customer Support

Date : 2019-06-21 03:07:57

Sport Support Professional – Dublin, Ireland

German Language

Want to be part of the customer service team for the No.1 Sports Brand in the world?

You will be passionate about the product and highly motivated to deliver exceptional customer service. You will want to build a rapport with repeat customers and be as enthusiastic as they are about the brand and product.

Want to be part of a friendly, international and sociable team who enjoy working together to deliver exceptional service? All whilst living in one of Europe’s most vibrant cities?

Objective:

The support professional will be responsible for taking inbound calls from prospective customers with regards to sports clothing and products, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.

We offer you:

Base Salary €20,5000 plus Performance-Based Bonus Scheme
20 days annual holiday + 9 statutory days entitlement
Career progression opportunities
Concentrix discount website with various offers against high street brands, holiday breaks and Dublin restaurants
Discounts on gym memberships and discounted phone plan
Excellent company benefits including pension, life assurance, education allowance, Tax-saver, Bike-to-work scheme
Free parking and an on-site subsidised canteen


You will be responsible for but not limited to:

Offering customer service to end users/dealers in relation to a wide range of products
Answering emails from customers/dealers
Ensure customer satisfaction by providing timely and accurate information
Logging detailed and accurate case notes to ensure optimal assistance for customers


Experience and personal skills needed:

Fluency in German and English language
You have strong typing and PC skills
Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail
You are outgoing and approachable, with excellent customer service and enjoy working in a team environment
You are interested in sports and you enjoy different sports activities
Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation

Salary is 22,000 per year plus their benefits.

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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