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Category : Customer Service   |   Location : Dublin

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German Luxury Brand B2C Customer Support Agent

Date : 2018-12-04 10:45:12

Are you interested in joining a well known luxury brand in their head office in Dublin? This role is to support their new B2C team for the DACH market.

Responsibilities

Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
Provide basic to moderately complex support to final customers on products
Achieve metric goals proactively and independently with minimal direction and support
Identify and escalate issues appropriately.
Provide feedback on a daily basis to the team leader on new issues or call drivers that you have discovered
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Document all calls in order to track types of inquiries utilizing a CRM software
Act as a liaison between Client Services and Store for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.

Requirements - FLUENT GERMAN AND ENGLISH

Ability to work in a start-up environment
Passionate about Customer Experience
2 to 5 years of customer servicing experience in hospitality, call centre/contact centre, IT Support, etc.
Experience in B2C support is a plus
Proven success record in a fast paced, constantly evolving support environment
Strong communications skills, including exceptional writing and editing capabilities
Investigative skills

This is a permanent full-time role with great benefits and salary package.

Should you wish to apply or want to refer someone suitable please contact annika@approachpeople.com

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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