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FRAUD INTESTIGATION - DUTCH

Date : 2019-06-14 02:46:58

Job Position: Fraud Investigation Agent
Location: Barcelona, Spain

Our client’s overall mission is simple: they want to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, our client will continue to enable people to discover new worlds. This is your chance to make history.

Job description:
Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Our mission in Transaction Risk Management Systems is to make this platform the safest place to transact online. TRMS safeguards every financial transaction across all sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in the company-
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

These positions are ideal for recent graduates or people with customer service backgrounds.

Key responsibilities:
· Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
· Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
· Consistently achieve/exceed weekly productivity and quality standards.
· Participate in ad hoc projects/assignments as necessary.

BASIC QUALIFICATIONS
What we are looking for:
· Fluency in both Dutch and English (both written and spoken) with an ability to compose grammatically correct, concise and accurate written responses
· Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
· Excellent problem solving skills.
· Self-disciplined, diligent, proactive and detail oriented.
· Strong organizational skills.
· Positive, results oriented attitude.
· Team player capable of learning and sharing knowledge in global team environment.
· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
· Flexibility with working hours and work Saturdays or Sundays as part of your normal 5 day shift.
PREFERRED QUALIFICATIONS
Preferred experience:
· Previous work experience in a customer service / retail environment.
· Knowledge of or experience in a fraud/risk management environment preferred but not essential.
· Experience in insurance, finance, data analysis, research, KYC (Know Your Customer), translation or training is a distinct advantage.

If you are just out of college or have experience we want to hear from you. If you love working in a fast paced environment with the determination to progress within the organization this is the job for you.

If you are interested or know someone who might be do not hesitate and contact our recruiters: Vanessa Rivas vanessa@approachpeople.com and Ana Menéndez ana@approachpeople.com

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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