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Category : Customer Service   |   Location : Cork

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Dutch speaking Level 2 Network Support Associate

Date : 2019-03-19 05:32:52

Dutch speaking Level 2 Network Support Associate for immediate start in Cork

Duties & Responsibilities
• Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.
• Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
• Displaying a high level of customer service during support to achieve high customer satisfaction scores.
• Adhere to escalation procedure in case of any escalations
• Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
• Flexibility and ambition to assist on business product cases should the opportunity arise to gain further knowledge and experience.

Candidate must have a CCNA or COMPTIA qualification and fluency in Dutch and English

Salary DOE around €25,000 per year plus benefits and bonus
Hours Monday- Friday 8am until 4.30pm

Please send your CV to annika@approachpeople.com

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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