Job details

Category : Client Services / Sales   |   Location : Dublin

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Client Services Officer - German

Date : 2019-05-23 11:50:06

You have previous experience in a customer and quality focused environment and are fluent in English and German? You are looking to work for an international and vibrant company?

Your role will involve:

•Provide excellent customer service to clients and brokers.
•Demonstrate and build positive and professional working relationships with internal and external stakeholders.
•Demonstrate high quality in all written correspondence to clients and brokers.
•Effectively manage workload to ensure all queries are dealt with within the stated SLA.
•Support key brokers and market points of contact by participating in monthly conference calls. Ensure these calls are minuted and feedback is provided to the management team.
•First time resolution of all queries and policy administration, ensuring a focused attention to quality.
•Ensure all work produced is audit-ready and in line with team and department quality standards.
•Achieve audit results that are in line with team and departmental targets.

You are the right person for the job if:

•Fluent in German and English
•A Team player
•Customer focused
•Strong communication (verbal & written)
•Experience working in a target driven environment with tight deadlines
•Keyboard skills with experience of Microsoft Office, Excel, Outlook and other standard software

If you want to find out more about this role and the company, please apply or send me your CV in English to and let's discuss this opportunity in more details.


Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.

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