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Category : Accountancy   |   Location : Dublin

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Client Account Representative - 12 month - German

Date : 2019-06-12 08:00:11

Are you interested in working for one of the world's leading insurance and financial services companies?

You are a Credit Controller looking to work as part of a Finance Operations team ensuring delivery of high quality day to day invoicing, debt management, client telephone and email queries in line with the required SLA's and KPIs. Promote a positive and supportive customer centric culture by developing strong trusting working relationships with peers and management through engagement, ownership, and problem resolution. Drive personal performance and development in line with set goals and objectives, leading by example and influencing department colleagues to perform to their optimum level.



Your role will involve:

- Managing the portfolio of clients based on the Aged debt report. Developing relationships and knowledge of specific Individuals and Groups so that queries are answered accurately and in line with the teams SLA's.
- Responsibility for the German book of clients.
- Deliver a customer centric culture through day to day tasks maintaining a clear to zero/24 hour SLA for both internal and external customers.
- Maintain both individual and departmental key performance indicators such as Clear to Zero SLA's, task deadlines and task cost management
- Team Responsibilities - Act as a key participant within both own team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions and supporting colleagues/department. As a result driving the successful development of the team and the wider department forward.
- Responsible for high quality output of day to day activities in line with role & policies and procedures such as but not limited to; Debt Management, E-mail resolution, Cash allocations, Reporting, Timely Billing, Clint Refunds/write offs, VAT queries.
- Drive & document on personal development/performance by utilizing on the job experience, the PMAD process and coaching/feedback ensuring alignment with set goals and objectives
- Promote positive, engaged, supportive customer centric and quality ethos in the department ensuring culture aligns with Company Culture.
-Responsible for process evolvement for relevant functions to ensure the most efficient quality customer focused output is delivered
-Accountable for review and approval of quality output under remit such as but not limited to extended workbench team/ payment & suspension release approvals.

You are the right person for the job if:

-Demonstrate experience identifying and implementing problem solving skills for complex queries.
-Previous experience dealing with the challenges faced in a customer focused role while in an financial operational capacity.
-Highly numerate and have experience in complex reconciliation work with strong attention to detail.
-Experience effectively dealing with high volumes and quick turn around times within pressurised environment.
-Experience Multi-tasking while meeting challenging deadlines.
-Working Knowledge & expertise in Individual Credit Control & Group Credit Control
-Strong knowledge of Microsoft Office (Excel , Word, powerpoint).
-Working Knowledge of Opus,Egain,Excel - Macro's, Pivots, vlookup, if`s,Language



It is a 12 months Fixed Term Contract position with a great salary and attractive benefits on offer.



If you are interested in this opportunity, please contact me by e-mail at Sean @approachpeople.com or by phone at +353 1 400 35 74.

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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