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CUSTOMER SUPPORT- ITALIAN

Date : 2017-03-24 04:24:58

CUSTOMER SUPPORT
LOCATION - Barcelona
LANGUAGE REQUIREMENTS: ITALIAN

A Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Summary of Responsibilities

· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

BASIC QUALIFICATIONS

· Language: Fluent English and ITALIAN
· 6 + months experience within a customer service /contact centre environment would be an advantage.
· Demonstrated desire to expand skills into new areas.
· Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
· Business acumen in areas of e-commerce and retail is advantageous.
· Process improvement awareness and experience.
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Ability to embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
· Demonstrates effective communication, composure, and professional attitude.

PREFERRED QUALIFICATIONS
Preferred Qualifications:
· Exemplary performance record, particularly with regard to quality & productivity.
· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
· The applicant should be fluent in ITALIAN and English. Italian or SPANISH as additional languages will be advantageous.

This is your opportunity to join the world’s most customer-centric company. Join our team in vibrant and cosmopolitan Barcelona and help tens of thousands of small European companies to grow and expand their business online.

If you are interested, please send your CV updated to: ana@approachpeople.com

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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