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Category : Customer Service   |   Location : Cork

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Swedish Network Support Associate- Cork

Date : 2019-03-19 09:15:14


My client, a well known tech company in Cork is looking for an experienced Network Support Associate.

This is a level 1 network support role for the Swedish Language. So previous techical background is needed.

What you have

• A friendly and relaxed open plan working environment.

• Clear career progression paths and opportunities.

• Competitive salary and benefits.

Duties & Responsibilities

• Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.

• Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.

• Displaying a high level of customer service during support to achieve high customer satisfaction scores.

• Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.

Working hours - 8am until 4.30pm

Training: 3-4 weeks fully paid

Salary €27,000 plus benefits.

To apply please contact annika @approachpeople.com

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