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Category : Customer Service   |   Location : Dublin

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German Customer Experience Associate

Date : 2019-07-25 09:38:23


Location: Dublin 03
*12 months contract, full-time*

We are recruiting German speaking customer experience associates in the field of digital marketing for a very well-known client in Ireland.

Your responsibilities:

• You provide German customer support and brief marketing advice to SMBs through different channels – live chat, email and phone
• You help SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
• Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
• Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
• Provide product and tool support to improve the overall experience and drive higher product adoption and spend
• Identify trends and solve problems facing multiple business customers
• Provide vital product insights and feedback on client products

Your Skills and Experience:

• You have already worked in a customer centric environment for minimum a year
• You have prior work experience in the marketing or technology sector
• You are familiar with online advertising and social media products
• You have a native level in German AND are fluent in English

The Person:

• Demonstrates speed, agility, critical-thinking, problem-solving skills
• Has an interest in Marketing / Social Media
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Self-driven with strong attention to detail and the ability to follow tasks through to conclusion
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills


You are passionate about social media or marketing and are a people person that cares about the customers’ experience? Then send your English CV to carolin@approachpeople.com!

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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