Job details

Category : Accountancy   |   Location : Dublin

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French Customer Support Agent

Date : 2019-06-12 08:01:33

Are you interested in working for one of the world's leading insurance and financial services companies?

You will support customers in French and English and are the first point of contact of clients worldwide (including brokers and medical providers). You must anticipate and meet the needs of our client as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

My client is offering €25,000 + 30% shift allowance.

Your role will involve:
•Responding to queries regarding cover, claims, hospitalisation, complaints
•Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
•Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
•Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
•Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
•Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
•Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

You are the right person for the job if:
•Experience in a customer focused role , in a an administrative capacity
•Previous experience in call centre environment would be beneficial
•Experience working in pressurized environment with tight deadlines
•Strong Knowledge of Microsoft Office ( Excel, Word)
•Applicants must be flexible to work within our rotating shift patterns
•Valid EU work permit with the ability to work full time year round
•Fluency in English and French

It is a permanent position with a great salary with attractive benefits and long term career prospects on offer.

If you are interested in this opportunity, please contact me by e-mail at Sean or by phone at +353 1 400 35 74.


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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.

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