Job details

Category : Customer Service   |   Location : Cork

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Dutch speaking Level 2 Network Support Associate

Date : 2019-03-19 05:32:52

Dutch speaking Level 2 Network Support Associate for immediate start in Cork

Duties & Responsibilities
• Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.
• Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
• Displaying a high level of customer service during support to achieve high customer satisfaction scores.
• Adhere to escalation procedure in case of any escalations
• Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
• Flexibility and ambition to assist on business product cases should the opportunity arise to gain further knowledge and experience.

Candidate must have a CCNA or COMPTIA qualification and fluency in Dutch and English

Salary DOE around €25,000 per year plus benefits and bonus
Hours Monday- Friday 8am until 4.30pm

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