Job details

Category : Accountancy   |   Location : Dublin

Send your CV
Back to the results

Customer Support Agent - German

Date : 2019-05-24 09:41:08


You have previous experience in a customer and quality focused environment and are fluent in English and German? You are looking to work for an international and vibrant company?

Your role will involve:

-Responding to queries regarding cover, claims, hospitalisation, complaints
-Commit to the departmen's service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

You are the right person for the job if:

-Experience in a customer focused role , in a an administrative capacity
-Previous experience in call centre environment would be beneficial
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office ( Excel, Word)
-Applicants must be flexible to work within our rotating shift patterns
-Valid EU work permit with the ability to work full time year round
-Fluency in English and German

If you want to find out more about this role and the company, please apply or send me your CV in English to sean@approachpeople.com and let's discuss this opportunity in more details.

______________________________________________________

Stay updated on our latest job opportunities!


Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



Send your CV
Salary survey
salarysurvey

Our salary survey is the best way to determine your salary expectations.


Newsletter
newsletter

Recruitment news, interviews, advice and career opportunities. Register now to receive your copy!


Advice
Conseils

Get your career on track!


CV
sendcvrect

Send an unsolicited application.