Job details

Category : Client Services / Sales   |   Location : Cork

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Customer Service Swedish OR Dutch speaker

Date : 2018-11-23 04:28:57

Customer Service Officer_ Swedish OR Dutch speaker Cork based

Customer Service Officer_ Swedish OR Dutch speaker

Our client is a Multinational organisation which produces networking hardware for consumers, businesses, and service providers around the globe.

They provide a friendly and relaxed open plan working environment.
Clear career progression paths and opportunities.
Competitive salary and benefits. €25K + Benefits + bonuses and relocation package included if applicable

Your duties will includes:
• Handling customer calls, chats and emails and troubleshooting to find a solution for the customer.
• Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
• Displaying a high level of customer service during support to achieve high customer satisfaction scores.
• Manage varied customer tickets bringing each to a mutually satisfactory resolution,
• Must be flexible, and versatile and a can do attitude
• Exceed customer satisfaction, phone, productivity and other individual and team targets

Skills & Qualifications required:
•Fluent Swedish and English, both Oral and Written.
•A good mix of both IT knowledge and customer service skills are essential.
•Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
•Experience of supporting customers in a contact centre environment would be beneficial.
•Good understanding of PC hardware/software as well as the Windows operating system.
•Excellent communication skills and interpersonnal skills
•Ability to work within a team and independently.


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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.

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