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Category : Customer Service   |   Location : Dublin

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Client Services Administrator

Date : 2019-05-24 05:04:38


My client, a leading insurance company in Dublin is looking for a client services administrator. Fantastic opportunity to join this amazing company. On offer is a permanent role with great benefits, salary and career progression.

Key responsibilities include:
 Processing new applications and existing business claims and policy alterations, taking into account varying market specific requirements.
 Review and respond to all customer queries received in writing or by phone in an efficient and timely manner.
 Provide excellent customer care to all customers.
 Production of high quality and accurate client documentation, in a timely manner
 Maintaining a professional approach to all duties and maintain client confidentiality.
 Taking responsibility for any tasks performed for and on behalf of the department.
 Maintaining flexibility within the team, assisting colleagues and other departments where possible and if work loads demand.
 Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.

Knowledge and Experience:
Essential skills and experience for this role are:
 Third Level Degree
 Customer focused
 Excellent communication (verbal & written) skills.
 Excellent administration skills and must be able to demonstrate good attention to detail.
Ideally the successful candidate will have the following skills and experience:
 Recent relevant experience in a financial services company (especially insurance).
 Ability to work within an internationally diverse market place
 Ability to manage his/her time and to plan activities to effectively meet deadlines.
 High levels of motivation, with an ability to work on own initiative and as part of a team
 Strong Knowledge of Microsoft Office (Excel, Word)
 Good interpersonal and problem solving skills

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