Job details

Category : Customer Service   |   Location : Dublin

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Claims Officer

Date : 2018-11-19 05:57:45

Our client is an International health insurance provider seeking "Helpline Officer" and "Claims Officer".

They continuously build a reputation for service excellence in international healthcare.

If you speak French or German want to be part of an energetic, fun driven company and you have what it takes, do not hesitate to apply.

The successful applicant will be responsible for:

•Adjudicate and process Claims within the agreed company - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
•Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
•Contribute to the team and departmental productivity targets and ensure a high level of customer service is provided.
•In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
•Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
•Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
•This role involves shift work (will be scheduled a month in advance)
•Other Ad hoc duties as required

Your experience:

•Previous experience in a customer focused role, in a an administrative capacity
•Experience working in pressurized environment with tight deadlines
•Fluency in English and French is essential to this role
•Strong Knowledge of Microsoft Office (Excel, Word)

Your behavioral competencies:

•Customer focused
•Strong communication (verbal & written)
•Ability to work effectively within a team environment
•Honesty and Integrity
•Ability to work under pressure
•Results driven and solution oriented


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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.

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