Job details

Category : Accountancy   |   Location : Dublin

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CUSTOMER SERVICE B2B

Date : 2018-09-11 04:53:33


The role of the Customer Service Representative is to assist customers, and other internal departments, Sales Representatives, with questions, concerns and demands that arise regarding accounts and orders. This position reports to the Customer Service Lead

Responsibilities:
· Answer incoming telephone calls from customers, end consumers, sales representatives and other internal departments.
· Respond to all customer queries in a timely and efficient manner at all times.
· Provide strong administrative and customer service support.
· Become an "expert" in your customers.
· Keep your manager informed of any challenges with your customers/orders etc.
· Enter orders in to SAP where required.
· Analyse order book, and inform customers and sales teams of any challenges preventing the orders from shipping.
· Ensure orders are accurate, and as the customer requested them by reviewing them prior to the shipping window opening.
· Visit key customers on a regular basis to review the shipping season, and prepare for the next one.
· Send regular order book updates to your key customers and sales colleagues.
· Check error and order book reports daily to ensure orders are reaching our customers on time.
· Facilitate and support cash collection activities, keeping the customer service lead, and sales colleagues in the loop throughout the process.
· Build and develop strong working relationships with customers external and internal.
· Assist customers with pricing, credits, invoices and terms.
· Promote the reduction of manual processes, by encouraging customers to use self-service tools.
· Support our shipping department in acquiring customer bookings when required, and keep track of any ongoing bookings to ensure they go out on time.
· Provide assistance to end consumers where required.
· Investigate initial requests for returned items, negotiate with customer to keep items and correct the situation as needed; complete appropriate RA paperwork in timely manner.
· Provide strong support for all sales reps in terms of order book management information, and any associated risks to the orders.
· All other duties and special projects as assigned
· Attend any training and development courses.

Knowledge and Experience

Through a minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
· Good working knowledge of Microsoft Office, in particular, Excel
· SAP experience is desirable but not essential
· Excellent communication and organizational skills
· Passionate about customer service
· An eye for detail
· Excellent verbal and written communication skills

Qualifications and Achievements
Personal and Leadership Qualifications
Through experience, you must be able to demonstrate achievement over time in the following areas:
· Enthusiastic positive person who embraces work with a sense of urgency and persistence.
· Ability to work within a team environment, contributing and sharing best practices, resources and ideas
· An interest in sports and fashion would be highly beneficial

Working conditions:
-Salary: 25.000€ gross/anual
-Long term contract

If you are interested or know someone who might be do not hesitate and contact our recruiter Ana Menéndez at ana@approachpeople.com

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Approach People Recruitment was first established in 2000 and has, since then, become a leader in International Recruitment in Western Europe. We work closely with many of the World’s leading Multinational Companies to find their future talents.

We aim to offer highly professional advice to our candidates, taking into consideration their expectations and career goals. We try to constantly obtain new employment opportunities that match well our candidates’ skills and offer interesting career opportunities.



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