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Category : Customer Service   |   Location : Dublin

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Business Travel Consultant German or French

Date : 2018-08-22 06:52:35

My client, a Business Travel Solutions Provider, is looking for French or German Speakers for a Business Travel Consultant position.
In this role you will help and support the VIP customers with their travel issues around the world.
Your role:
- Helping customers and providing solutions for their issues related to their flights, hotel bookings or train-travel (before and after the trip).
- Ensuring the customers arrive on time to their destinations.
- Ensuring the customer problems are solved in a promptly and effective manner.
- Tracking the information in the database/ GDS travel system.
- Escalating the problem to your manager if needed.
- Previous experience with booking systems (Amadeus, Sabre, Sabre, Galileo, Gestours, or other car rental systems)
- Proficient in English and French or German (both written and spoken)
- Customer Service focused.
- Friendly and professional approach. Empathy.
- Solution finder.
- Active listener.
- Ability to build strong rapport with the customer.
- Anticipating customer needs.
- Flexibility (it is a shift position)
- A competitive annual salary (€27 to 30k gross) , with performance based bonus plan
- 20 days holiday entitlement plus 9 bank holidays
- Life assurance.
- Employee discount scheme.
- Medical assistance.

If you think your profile is suitable for this position, do not hesitate and apply now or send your most recent CV in English to Coralie.liaboeuf


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