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Category : Customer Service   |   Location : Cork

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BtoB Customer Support Associate -Mandarin Speaking

Date : 2018-08-27 12:03:59


BtoB Customer Support Associate -Mandarin Speaking – Cork

My client, a global actor of the e-commerce industry is looking for a BtoB Customer Support Associate speaking Mandarin for a permanent position based in Cork.
The BtoB Customer Support Associate acts as the primary interface between the website and our business partners. The Customer Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the platform.
A Customer Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

· Language: Fluency in English & Mandarin is essential.
· Experience within a customer service environment preferred.
· Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required.
· Business knowledge in areas of e-commerce and retail.
· Committed seller advocate, drive process & tool improvements.
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
You need a stamp 4 or an European passport.

It is a permanent position offering €28 000 gross a year + benefits working Monday to Friday 40 hours a week.
If you could be interested, please send your application to Coralie.liaboeuf@approachpeople.com

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