Job details

Category : Customer Service   |   Location : Stuttgart

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adminstrative Assistant

Date : 2019-09-17 04:27:49

The company you will be working for offers student accommodation and services throughout Europe. HQ in Germany. This role will be working from their student accommodation in Stuttgart.


This is an entry level role and we are looking for someone that is looking to start their career.

Salary on offer is €25,000 per year plus a 10% bonus!



PURPOSE OF THE ROLE

The Administrative Assistant is responsible for the day to day administrative and reception operations of the residence. The role will be the primary contact for all residents, contractors, suppliers, agencies and other stakeholders working within the building and is expected to uphold the brand and customer service standards.




KEY RESPONSIBILITIES (include but are not limited to):

Operations

• Promote a ‘residents first’ culture and ensure their expectations are met.

• Take responsibility for management of the office and reception.

-Ensure that the customer service level of the residence team remains high and the agreed service level agreement is followed.

• Assist with the marketing of the residence, working with the central Marketing team to ensure the relevant strategy goals are delivered at residence level.

• Manage the sales process at the residence, including respond to enquiries by phone, email and webchat; conduct tours & residence viewings; monitor bed space availability; contact prospective new residents and maximise

-Ensure prompt collection of all sums due from residents and effectively manage all arrears and bad debt.

• Assist the General/Residence Manager with reconciling accounts against bank statements.

-Ensure compliance with all agreements and contracts in delivery to residents, suppliers and stakeholders.




PERSON SPECIFICATION:

• Excellent written and verbal communication skills

• Ability to speak and write fluently in English would be desirable - Native level German

• Ability to plan and prioritise

• Strong attention to detail

• Positive and enthusiastic attitude

• Passionate about creating a customer-focused environment for residents

• Professional and friendly demeanour

• Flexible and adaptable

• Proactive nature and ability to work on own initiative

• Ability to work in a fast-paced environment

• Excellent customer relationship skills




Please message annika@approachpeople.com for more details

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