Job details

Category : IT   |   Location : Frankfurt

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Technical Support Representative in Germany

Date : 2019-03-08 06:44:38

** Technical Support Representative**

You are fluent in German, English and (maybe another European language)? Are passionate about delivering standout support and teaching customers about software? Plus you enjoy working from home?

I am recruiting a:

Technical Support Representative (Level 1-3) based in Germany

The company

My client is an international Tech Company who provides a service to measure, assess and certify knowledge and skills. Their solution is Software & computer enabling individuals and organisations to reach their goals.
The company has offices in the United States and the United Kingdom but provides their service worldwide. They currently don’t have an office in Germany but a few colleagues are working from home.

The job:

- Be the primary point of contact for partners and customers and help them with a “can do” attitude
- Handle questions from Level 1 to Level 3 on a daily basis via phone, mail, chat and ticketing systems to customers not only in Germany but also worldwide
- Escalate commercial issues to sales department
- Provide technical support for issues related to SaaS and installable software
- Test and document features and releases

It could be for you if:

- You have a strong knowledge of Microsoft Windows, Internet Explorer, Networking Essentials and MSOffice
- You are quick to learn and think strategically
- You are fluent in English and German, both written and spoken (any other language is a +)
- You are highly self-motivated and driven by passion and optimism
- You are friendly and enjoy communicating with people, particularly over the phone
- You are adaptable to change and uncertainty and can keep a cool head

Why you should send me your application:

If you are interested to provide Tech Support to customers from around the world, learn about a very helpful product and make a career in the Tech world, apply now!

This company is family oriented, provides certified training and pays a very competitive salary!
And most importantly you work from the comfort of your own home.
Send your CV to and I’ll be in touch soon.


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